LIVID CPF APP

T&C Revision 1.1

Revision Date: 06/05/2026  

1. Use of the App

• (a) Eligibility: You must be at least 18 years old or have legal parental or guardian consent to use this App. By using the App, you represent that you meet this requirement.
• (b) License to Use: We grant you a limited, non-exclusive, non-transferable, and revocable license to download and use the App on a mobile device that you own or control for personal, non-commercial purposes.
• (c) Mobile Specific Restrictions: You agree not to:
  • Decompile, reverse engineer, or attempt to derive the source code of the App.
  • Make any modification, adaptation, or enhancement to the App.
  • Distribute the App via a network or other arrangement where it could be used by multiple devices at the same time.
• (d) Updates: We may from time to time provide enhancements or improvements to the features/functionality of the App. You agree that the Company has no obligation to provide any updates or continue to provide particular features.

2. Intellectual Property

• Ownership: All content within the App—including text, graphics, UI/UX design, logos, hardware integration protocols, and software code—is the exclusive      property of Livid Innovations and is protected by South African and      international intellectual property laws.

3. Privacy and Mobile Data

• Data Collection: Your use of the App is governed by our Privacy Policy.
• Permissions: The App may request access to certain device features (e.g., camera, location/GPS, storage, or push notifications). You can manage these permissions in your device settings, though disabling them may affect App functionality.
• POPIA Compliance: In accordance with the Protection of Personal      Information Act, we ensure that mobile-specific data is processed securely and only for the purposes disclosed to you.

4. Hardware Integration

• If the App is used to monitor or control Livid Innovations hardware (e.g., IoT sensors or alarms), you acknowledge that App performance is dependent on your mobile device’s internet connection and the hardware’s network availability (LoRa, LTE, etc.). We are not liable for system failures resulting from poor network coverage.

5. Third-Party App Stores

• You acknowledge that these Terms are between you and Livid Innovations     only, and not with Apple Inc. (App Store) or Google LLC (Play Store).
• Your use of the App must also comply with the respective App Store’s Terms of Service.

6. Disclaimer of Warranties

• "As-Is" Basis: The App is provided "as is." We do not warrant that the App will be compatible with your specific mobile device or operating  system version.
• No Liability for Connectivity: We are not responsible for any data charges you incur from your mobile service provider while using the App.

7. Limitation of Liability and Assumption of Risk

• To the fullest extent permitted by South African law, Livid Innovations shall not be liable for any damages resulting from the use or inability to use the App, including but not limited to device damage, data loss, or business interruption.
• No Liability for Physical Harm: To the maximum extent permitted by      applicable law, Livid Innovations, its directors, and employees shall not be held responsible or liable for any loss of life, personal injury, or health-related complications arising from the use of, or inability to use, the App. 
• Property Damage: Livid Innovations is not liable for any loss of property or      damage to physical property—including but not limited to hardware,      premises, or assets being monitored—resulting from App failure, connectivity issues, or user reliance on the App’s data. 
• User Responsibility: You acknowledge that the App is a tool to assist in      monitoring and is not a substitute for professional security services or      emergency response protocols. 

8. Fees, Billing, and Price Adjustments

• Right to Modify Fees: Livid Innovations reserves the right to increase the fees associated with the App, including subscription costs or service charges, at our sole discretion. 
• Notice Period: In the event of a fee increase, all registered users will be      notified via email or in-app notification at least 30 days before the new rates become effective. 
• Acceptance: Continued use of the App after the 30-day notice period constitutes your acceptance of the new fees. If you do not agree to the increase, you must cancel your subscription or uninstall the App before the effective date. 

9. Termination

• We may terminate this license at any time without notice if you fail to      comply with any of these Terms. Upon termination, you must cease all use of the App and delete all copies from your mobile device.

10. Governing Law and Dispute Resolution

• Jurisdiction: These Terms are governed by the laws of the Republic of South Africa.
• Arbitration: Disputes shall be submitted to binding arbitration in South Africa in accordance with the rules of the Arbitration Foundation of Southern      Africa (AFSA).

11. Contact Us

For any questions regarding these Terms or the App, please contact:

• Company: Livid Innovations
• Email: info@lividholdings.co.za

Privacy Policy Revision 1.1

Revision Date: 06/05/2026   

By downloading, installing, or using our App, you agree to the terms of this Privacy Policy. If you do not agree, please uninstall the App and do not use our Services. 

1. Information We Collect

We may collect the following types of personal information as defined under POPIA: 

• (a) Personal Information: Name, email address, phone number, identity or      passport number, physical address, and payment information. 
• (b) Mobile Device & Technical Data: IP address, unique device identifier (UDID/IMEI), device type, operating system version, and mobile      network information. 
• (c) App Usage Data: Details of how you use the App, including features      accessed, time spent within the App, and crash reports. 
• (d) Sensor & Location Data: Depending on your device settings, we may      collect precise or approximate geolocation data via GPS, Bluetooth, or Wi-Fi to support hardware integration (e.g., IoT monitoring). 

2. Lawful Basis for Processing

We process your personal information under the following lawful bases as prescribed by POPIA: 

• Consent: Where you have provided explicit consent (e.g., via app permission      pop-ups). 
• Contractual Necessity: To fulfill our obligations to you, such as providing app functionality. 
• Legal Obligations: To comply with South African laws and regulations. 
• Legitimate Interests: To improve App security and performance, provided this does not infringe on your privacy rights. 

3. Device Permissions

The App may request access to specific features of your mobile device: 

• Location: To sync with hardware devices or provide region-specific alerts. 
• Notifications: To send you real-time updates and system alerts. 
• Camera/Storage: If required for setting up profile pictures or uploading documentation. 
• Management: You can revoke these permissions at any time through your device’s operating system settings. 

4. How We Use Your Information

We use the collected information to: 

• Maintain and improve App functionality and performance. 
• Respond to customer support inquiries. 
• Monitor IoT devices and send status updates. 
• Protect against fraud and unauthorized access. 

5. Sharing Your Information

We do not sell your personal information. We may share data with: 

• Service Providers: Third-party vendors assisting with hosting, payment      processing, or analytics. 
• Legal Authorities: When required to comply with a legal process or      governmental request. 
• Business Transfers: During a merger, acquisition, or sale of assets. 

6. Data Security and Retention

• Security: We implement technical and organizational measures (such as encryption) to protect your data. However, no mobile transmission is 100% secure. 
• Retention: We retain your information only as long as necessary to fulfill the      purposes outlined or as required by South African law. De-identified data may be kept for statistical purposes. 

7. Your Privacy Rights (POPIA)

Under POPIA, you have the right to: 

• Access: Request a copy of the personal information we hold. 
• Correction: Update or correct inaccurate information. 
• Deletion: Request the deletion of your account and associated data. 
• Objection: Object to the processing of your data for marketing. 
• Complaints: Lodge a complaint with the Information Regulator of South Africa. 

8. Children’s Privacy

The App is not intended for individuals under 18. We do not knowingly collect information from children without parental consent. 

9. Changes to This Policy

We may update this policy to reflect changes in the App or legal requirements. We will notify you of significant changes via an in-app notification or email. 

10. Contact Us

For any privacy-related inquiries, please contact:

• Information      Officer: Livid Innovations 
• Email:     info@lividholdings.co.za 

Subscription, Cancellation & Refund Policy Revision 1.1

Revision Date: 06/05/2026  

1. Pricing and Taxes

• Currency: All subscription fees are billed in South African Rand (ZAR).
• Value Added Tax (VAT): Unless otherwise stated, all prices are inclusive of 15% VAT in accordance with South African tax law.
• Price Adjustments: We reserve the right to change our subscription rates. In the event of a price change, we will provide you with at least 30 days' notice via the email address associated with your account. The new rate will only apply to your next billing cycle following the notice period.

2. Subscription Management & Cancellation

• Self-Service Cancellation: You may manage or cancel your subscription at any time through the Subscription Management portal within the application.
• Notice Period & Access: Cancellations must be submitted before the start of the next billing cycle. If you cancel mid-cycle, you will retain full access to the service until the end of your current paid period.
• Confirmation: A cancellation is only considered successful once the system generates an automated confirmation email. If you do not receive this email, please contact support to ensure your request was processed.

3. Refund Policy

• Standard Policy: All subscription fees are generally non-refundable. We do not provide credits or prorated refunds for partial months of service or unused accounts.
• 7-Day Exception Window: New subscribers are eligible for a full refund if the request is made within 7 calendar days of the initial purchase. This applies only to the first billing cycle.
• Billing Errors: Verified technical or administrative billing errors (such as duplicate charges) will be refunded in full upon review by our support team.

4. Plan Changes (Upgrades & Downgrades)

• Cycle-Based Adjustments: Any changes to your subscription tier will take effect at the start of your next billing cycle. We do not offer prorated billing or immediate credits for mid-month tier changes.

5. Data Retention & Privacy (POPIA)

• Standard Retention: Account data is handled in strict accordance with the Protection of Personal Information Act (POPIA).
• Retention Period: We will retain your data for a maximum of three (3) years following cancellation to allow for account recovery or historical reporting.
• Legal Exceptions: Data may be retained indefinitely if the account is flagged as part of an official police investigation or legal proceeding.

6. Chargebacks & Disputes

• Resolution Protocol: We request that you contact our billing department to resolve any discrepancies before contacting your bank.
• Account Termination: Initiating a chargeback without prior communication with our team may result in the immediate and permanent termination of your access to the service.