LIVID GUARDIAN APP

Livid Guardian is a proprietary software application and digital platform developed, owned, and maintained by Livid Innovations (Pty) Ltd.

Livid Innovations is an independent, private technology provider and is not a Community Policing Forum (CPF), a statutory policing body, or an organ of state.

The Livid Guardian platform is an operational utility and incident management tool designed to be used by verified, independent Community Policing Forums to streamline their community safety communications and logistics. Downloading or subscribing to this application does not grant membership to a statutory CPF, nor does it replace direct emergency escalation to the South African Police Service (SAPS), Emergency Medical Services (EMS), or the Fire Department during a life-threatening crisis.

T&C Revision 1.2

Revision Date: 15/06/2026  

The Livid Guardian App platform was intentionally engineered by Livid Innovations (Pty) Ltd. to provide the technical infrastructure necessary for community policing structures to fulfil their statutory duties as defined in the South African Police Service Act of 1995, transforming civilian oversight through secure data, real-time analytics, and auditable incident tracking.

1. Use of the App

• (a) Eligibility: You must be at least 18 years old or have legal parental or guardian consent to use this App. By using the App, you represent that you meet this requirement.
• (b) License to Use: We grant you a limited, non-exclusive, non-transferable, and revocable license to download and use the App on a mobile device that you own or control for personal, non-commercial purposes.
• (c) Mobile Specific Restrictions: You agree not to:
  • Decompile, reverse engineer, or attempt to derive the source code of the App.
  • Make any modification, adaptation, or enhancement to the App.
  • Distribute the App via a network or other arrangement where it could be used by multiple devices at the same time.
• (d) Updates: We may from time to time provide enhancements or improvements to the features/functionality of the App. You agree that the Company has no obligation to provide any updates or continue to provide particular features.

2. Intellectual Property

• Ownership: All content within the App—including text, graphics, UI/UX design, logos, hardware integration protocols, and software code—is the exclusive      property of Livid Innovations and is protected by South African and      international intellectual property laws.

3. Privacy and Mobile Data

• Data Collection: Your use of the App is governed by our Privacy Policy.
• Permissions: The App may request access to certain device features (e.g., camera, location/GPS, storage, or push notifications). You can manage these permissions in your device settings, though disabling them may affect App functionality.
• POPIA Compliance: In accordance with the Protection of Personal      Information Act, we ensure that mobile-specific data is processed securely and only for the purposes disclosed to you.

4. Hardware Integration

• If the App is used to monitor or control Livid Innovations hardware (e.g., IoT sensors or alarms), you acknowledge that App performance is dependent on your mobile device’s internet connection and the hardware’s network availability (LoRa, LTE, etc.). We are not liable for system failures resulting from poor network coverage.

5. Third-Party App Stores

• You acknowledge that these Terms are between you and Livid Innovations     only, and not with Apple Inc. (App Store) or Google LLC (Play Store).
• Your use of the App must also comply with the respective App Store’s Terms of Service.

6. Disclaimer of Warranties

• "As-Is" Basis: The App is provided "as is." We do not warrant that the App will be compatible with your specific mobile device or operating  system version.
• No Liability for Connectivity: We are not responsible for any data charges you incur from your mobile service provider while using the App.

7. Limitation of Liability and Assumption of Risk

• To the fullest extent permitted by South African law, Livid Innovations shall not be liable for any damages resulting from the use or inability to use the App, including but not limited to device damage, data loss, or business interruption.
• No Liability for Physical Harm: To the maximum extent permitted by      applicable law, Livid Innovations, its directors, and employees shall not be held responsible or liable for any loss of life, personal injury, or health-related complications arising from the use of, or inability to use, the App. 
• Property Damage: Livid Innovations is not liable for any loss of property or      damage to physical property—including but not limited to hardware,      premises, or assets being monitored—resulting from App failure, connectivity issues, or user reliance on the App’s data. 
• User Responsibility: You acknowledge that the App is a tool to assist in      monitoring and is not a substitute for professional security services or      emergency response protocols. 

8. Fees, Billing, and Price Adjustments

• Right to Modify Fees: Livid Innovations reserves the right to increase the fees associated with the App, including subscription costs or service charges, at our sole discretion. 
• Notice Period: In the event of a fee increase, all registered users will be      notified via email or in-app notification at least 30 days before the new rates become effective. 
• Acceptance: Continued use of the App after the 30-day notice period constitutes your acceptance of the new fees. If you do not agree to the increase, you must cancel your subscription or uninstall the App before the effective date. 

  9. Status of Community Policing Forums (CPFs) and Voluntary Response

• Voluntary Nature: You explicitly acknowledge and agree that Community Policing Forums (CPFs), neighbourhood watches, and their associated patrolmen or radio operators are voluntary community organizations and are not commercial or professional service providers.
• No Obligation to Respond: CPF groups and their volunteers are under no legal, contractual, or professional obligation to respond to any alerts, emergencies, or panic signals triggered through the App.
• Best Effort Basis: While CPF volunteers will endeavour to assist and address alerts to the best of their availability and capability, Livid Innovations does not guarantee that a response will be dispatched, or that any response will arrive within a specific timeframe. The App must not be relied upon as a replacement for official state emergency services (such as the South African Police Service or emergency medical services).

10. Indemnification of Community Policing Forums (CPFs)

• Exclusion of Liability: To the maximum extent permitted by law, you agree to waive any claims, demands, or legal actions against any participating CPF, its executive committee, its members, and its volunteers arising from their use of, response to, or failure to respond to the App.
• Indemnity: You agree to fully indemnify, defend, and hold harmless all participating CPFs and their volunteer members from and against any and all claims, damages, liabilities, losses, costs, or expenses (including legal fees) resulting from:
  • Any injury, loss of life, or property damage occurring during or after a volunteer response to an App alert.
  • Any failure, delay, or total absence of a response by a CPF group or its members to an alert triggered on the App.
  • Any acting in good faith by CPF volunteers while attempting to render assistance.

11. Termination

• We may terminate this license at any time without notice if you fail to comply with any of these Terms. Upon termination, you must cease all use of the App and delete all copies from your mobile device.

12. Governing Law and Dispute Resolution

• Jurisdiction: These Terms are governed by the laws of the Republic of South Africa.
• Arbitration: Disputes shall be submitted to binding arbitration in South Africa in accordance with the rules of the Arbitration Foundation of Southern      Africa (AFSA).

13. Contact Us

For any questions regarding these Terms or the App, please contact:

• Company: Livid Innovations
• Email: info@lividholdings.co.za

Privacy Policy Revision 1.2

Revision Date: 15/06/2026   

By downloading, installing, or using our App, you agree to the terms of this Privacy Policy. If you do not agree, please uninstall the App and do not use our Services. 

1. Information We Collect

We may collect the following types of personal information as defined under POPIA: 

• (a) Personal Information: Name, email address, phone number, identity or      passport number, physical address, and payment information. 
• (b) Mobile Device & Technical Data: IP address, unique device identifier (UDID/IMEI), device type, operating system version, and mobile      network information. 
• (c) App Usage Data: Details of how you use the App, including features      accessed, time spent within the App, and crash reports. 
• (d) Sensor & Location Data: Depending on your device settings, we may      collect precise or approximate geolocation data via GPS, Bluetooth, or Wi-Fi to support hardware integration (e.g., IoT monitoring). 

2. Lawful Basis for Processing

We process your personal information under the following lawful bases as prescribed by POPIA: 

• Consent: Where you have provided explicit consent (e.g., via app permission      pop-ups). 
• Contractual Necessity: To fulfill our obligations to you, such as providing app functionality. 
• Legal Obligations: To comply with South African laws and regulations. 
• Legitimate Interests: To improve App security and performance, provided this does not infringe on your privacy rights. 

 3. Emergency Location Data (GPS Coordinates)

• Capture on Alert Only: The App does not engage in live, continuous tracking of your location. Your precise GPS coordinates are captured and processed only at the exact moment you actively trigger an alert or panic signal through the App. 
• Purpose of Processing: This location data is used strictly to facilitate emergency response efforts, allowing voluntary responders (such as Community Policing Forums) or emergency services to locate you and render assistance.
• No Active Live Tracking: We do not monitor, log, or track your real-time movements when the App is running in the background or when an active emergency alert is not in progress.

 4. Incident Imagery and Media (Photos)

• Capture and Linking: Any photographs taken or uploaded through the App are strictly linked to the specific emergency event or alert during which they were captured. 
• Purpose of Use: These photos are processed solely to assist responders in real-time response efforts and to aid in official investigations after the alert has been successfully resolved. 
• Retention Period: Photos linked to an alert will be securely stored for a standard period of 3 months, after which they will be permanently deleted or de-identified. However, this retention period will be extended if the associated alert is subject to an active investigation by law enforcement authorities. 
• Third-Party Access Controls:
  • During an Active Alert: Authorized emergency responders (such as active Community Policing Forum volunteers) may view the photos in real time to assist with the ongoing emergency response. 
  • After Alert Resolution: Once an alert has been marked as resolved, access is immediately restricted. Responders can no longer view the images. Only designated Sector Management and App Administrators can access the photos for the sole purpose of exporting the official incident report requested by law enforcement. 
• Protection of Third-Party Privacy: The photo capture feature is intended strictly for legitimate security, evidentiary, and emergency response purposes. Users are required to use this feature responsibly. Livid Innovations is not liable for the unauthorized capture of third-party personal information (such as bystanders, vehicles, or private property) or any misuse of the camera feature by individual users. 

5. Device Permissions

The App may request access to specific features of your mobile device: 

• Location: To sync with hardware devices or provide region-specific alerts. 
• Notifications: To send you real-time updates and system alerts. 
• Camera/Storage: If required for setting up profile pictures or uploading documentation. 
• Management: You can revoke these permissions at any time through your device’s operating system settings. 

6. How We Use Your Information

We use the collected information to: 

• Maintain and improve App functionality and performance. 
• Respond to customer support inquiries. 
• Monitor IoT devices and send status updates. 
• Protect against fraud and unauthorized access. 

7. Sharing Your Information

We do not sell your personal information. We may share data with: 

• Service Providers: Third-party vendors assisting with hosting, payment      processing, or analytics. 
• Legal Authorities: When required to comply with a legal process or      governmental request. 
• Business Transfers: During a merger, acquisition, or sale of assets. 

8. Data Security and Retention

• Security: We implement technical and organizational measures (such as encryption) to protect your data. However, no mobile transmission is 100% secure. 
• Retention: We retain your information only as long as necessary to fulfill the      purposes outlined or as required by South African law. De-identified data may be kept for statistical purposes. 

9. Your Privacy Rights (POPIA)

Under POPIA, you have the right to: 

• Access: Request a copy of the personal information we hold. 
• Correction: Update or correct inaccurate information. 
• Deletion: Request the deletion of your account and associated data. 
• Objection: Object to the processing of your data for marketing. 
• Complaints: Lodge a complaint with the Information Regulator of South Africa. 

10. Children’s Privacy

The App is not intended for individuals under 18. We do not knowingly collect information from children without parental consent. 

11. Changes to This Policy

We may update this policy to reflect changes in the App or legal requirements. We will notify you of significant changes via an in-app notification or email. 

12. Contact Us

For any privacy-related inquiries, please contact:

• Company: Livid Innovations 
• Email: info@lividholdings.co.za 

Subscription, Cancellation & Refund Policy Revision 1.1

Revision Date: 06/05/2026  

1. Pricing and Taxes

• Currency: All subscription fees are billed in South African Rand (ZAR).
• Value Added Tax (VAT): Unless otherwise stated, all prices are inclusive of 15% VAT in accordance with South African tax law.
• Price Adjustments: We reserve the right to change our subscription rates. In the event of a price change, we will provide you with at least 30 days' notice via the email address associated with your account. The new rate will only apply to your next billing cycle following the notice period.

2. Subscription Management & Cancellation

• Self-Service Cancellation: You may manage or cancel your subscription at any time through the Subscription Management portal within the application.
• Notice Period & Access: Cancellations must be submitted before the start of the next billing cycle. If you cancel mid-cycle, you will retain full access to the service until the end of your current paid period.
• Confirmation: A cancellation is only considered successful once the system generates an automated confirmation email. If you do not receive this email, please contact support to ensure your request was processed.

3. Refund Policy

• Standard Policy: All subscription fees are generally non-refundable. We do not provide credits or prorated refunds for partial months of service or unused accounts.
• 7-Day Exception Window: New subscribers are eligible for a full refund if the request is made within 7 calendar days of the initial purchase. This applies only to the first billing cycle.
• Billing Errors: Verified technical or administrative billing errors (such as duplicate charges) will be refunded in full upon review by our support team.

4. Plan Changes (Upgrades & Downgrades)

• Cycle-Based Adjustments: Any changes to your subscription tier will take effect at the start of your next billing cycle. We do not offer prorated billing or immediate credits for mid-month tier changes.

5. Data Retention & Privacy (POPIA)

• Standard Retention: Account data is handled in strict accordance with the Protection of Personal Information Act (POPIA).
• Retention Period: We will retain your data for a maximum of three (3) years following cancellation to allow for account recovery or historical reporting.
• Legal Exceptions: Data may be retained indefinitely if the account is flagged as part of an official police investigation or legal proceeding.

6. Chargebacks & Disputes

• Resolution Protocol: We request that you contact our billing department to resolve any discrepancies before contacting your bank.
• Account Termination: Initiating a chargeback without prior communication with our team may result in the immediate and permanent termination of your access to the service.

Please use the following Link to Process your Livid Guardian account deletion.

Account Deletion Link